Frequently Asked Questions

South Florida water is among the hardest in the country, and our municipal supply is heavily disinfected with chlorine and chloramines. Add aging distribution pipes, PFAS, and trace contaminants and the answer is almost always yes — every home benefits from at least filtration and softening. We confirm exactly what your home needs with a free in-home water test before recommending anything.

We're a family-owned, education-first company powered by the Kenai Water Systems Professional Series — premium American-made equipment built by Charger Water with a Lifetime Manufacturer Warranty. Our technicians are certified, not commissioned. We test, explain, recommend, and install — then service what we install for life.

Cheap systems use thin tanks, basic resin, low-grade valves, and short warranties. Our Kenai systems use 10% crosslinked resin, microprocessor-controlled metering, premium media, upflow regeneration, and a Lifetime Manufacturer Warranty on the tank, valve, and electronics. You're paying for hardware that will outlast the home — not a box you'll replace in five years.

Yes — 100% free, no obligation, no high-pressure sales. A certified SoFlo technician comes to your home, runs a full on-site water analysis, and walks you through every result in plain language. Many customers never buy a system; we still want you to know what's in your water.

Because we test first. Your water chemistry, household flow rate, fixture count, and goals all dictate the recommendation. We size the smallest system that solves your actual problems. If you don't need RO, we won't sell you RO. If a single softener gets it done, that's what you get.

Most whole-home systems fall between $3,500 and $9,500 installed, depending on water source (well vs city), system size, and add-ons like UV or reverse osmosis. We'll give you a transparent, written quote during your free in-home consultation — no upsells, no surprises.

Homeowners who care about long-term water quality — families with kids, residents on private wells, anyone tired of bottled water, homes with hard-water scale damage, and people who want to protect their fixtures, appliances, skin, and health for the long haul.

Almost immediately. Softer skin and hair after the first shower, no more spots on dishes and glassware, no chlorine smell, longer-lasting appliances, and great-tasting water from every tap. Most customers tell us they wish they'd done it years ago.

Very little. Salt-based softeners need salt refilled periodically (we deliver), RO filters change every 12 months, and the RO membrane every 24. Everything else runs itself. We track your service schedule and reach out before anything is due.

Yes. Our white-glove plan covers scheduled salt delivery, filter changes, brine tank cleaning, system sanitization, Total Connect Wi-Fi monitoring, and priority service calls. You never lift a bag of salt or watch a calendar — we handle every part of it.

No. Our Kenai systems rely on physical and natural processes — ion exchange, catalytic carbon, bi-metallic compound, air oxidation for iron and sulfur, and LED UV for bacteria. No injected chemicals, no chlorine feeders, no hazardous mercury bulbs.

Not at all. Most installs take 3–5 hours, are completed in a single visit, and happen in the garage, utility room, or outside near the main line. We use drop cloths, clean up everything, and walk you through your new system before we leave.

We'll be honest with you — we're not the cheapest option, and we don't try to be. If price is the only deciding factor, we may not be the right fit. But if you want premium American-made hardware, certified installation, a Lifetime Manufacturer Warranty, and a local team that answers the phone for years to come, that's exactly what we deliver.

A SoFlo specialist confirms your appointment within 24 hours. A certified technician arrives at your scheduled time, performs an on-site water analysis, walks you through every result, and — only if you ask — provides a clear written recommendation and quote. There's no obligation to move forward.