Privacy Policy

1. Introduction

SoFlo Water Pros ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including through SMS/text messaging.

2. Information We Collect

Personal Information

We may collect information that identifies you when you:

• Request a free water test or quote
• Subscribe to our SMS/text messaging service
• Contact us by phone, email, or web form
• Apply for financing or join our realtor program

SMS/Text Messaging Data Collection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information are excluded from being shared.

We collect your name and mobile phone number when you sign up for SMS updates. When you opt in to receive SMS messages from us, we collect and store your mobile phone number, the date and time of your consent, and records of your opt-in method (e.g., web form, keyword opt-in).

3. How We Use Your Information

General Use

We use your information to schedule appointments, deliver the services you request, respond to inquiries, send relevant updates about our products and services, and improve our website and operations.

SMS/Text Messaging Use

We use your data solely for sending updates, promotions, appointment reminders, and service-related notifications related to our water treatment products and services. SMS messages may include appointment confirmations, service reminders, promotional offers, and important updates about your account or services.

4. Data Security

We implement appropriate technical and organizational measures designed to protect the personal information we collect against unauthorized access, disclosure, alteration, or destruction.

5. Data Retention

We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time. For SMS subscribers, we retain consent records for as long as you remain subscribed and for a reasonable period thereafter as required by law.

6. Information Sharing and Disclosure

No Third-Party Marketing

Mobile numbers and opt-in consent data will NOT be shared with any third parties or affiliates for marketing purposes. We do not sell, rent, or trade your personal information, including your mobile phone number, to third parties for their marketing purposes.

Limited Service Provider Sharing

We may share mobile numbers and opt-in data only with subcontractors or service providers under strict confidentiality, and only to support customer service, delivery, or technical operations of our SMS program. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Consent Protection

All text-messaging originator opt-in records and associated consent are kept private and will never be transferred to third-party marketers.

7. Your Rights and Choices

Opting Out of SMS

You can opt out of receiving SMS messages at any time by:

• Replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any SMS message
• Contacting us directly at (561) 941-5353 or info@soflowaterpros.com

After you opt out, you will receive one final confirmation message and will no longer receive SMS messages from us unless you re-subscribe.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when this policy was last revised.

10. Contact Us